This Privacy Policy explains how e8e8 collects, uses, stores, and safeguards your personal information when you access or use our online betting and casino platform. We are committed to handling your data with transparency, integrity, and the highest standard of security — because trust is the foundation of everything we do.
Our Commitments
Data privacy is not an afterthought at e8e8 — it is built into every layer of our platform. These six principles guide how we handle your personal information every single day.
All data transmitted between your device and the e8e8 platform is encrypted using 256-bit SSL/TLS technology. This ensures that your login credentials, payment details, and personal information cannot be intercepted or read by unauthorised third parties during transmission.
e8e8 does not sell, rent, or trade your personal data to third-party advertisers or marketing companies under any circumstances. Your information is used solely to operate your account, process transactions, and improve your experience on the platform.
We collect only the data that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not collect data speculatively or build profiles for purposes unrelated to operating your e8e8 account.
All player data is stored on access-controlled, encrypted servers with strict internal access policies. Only authorised personnel with a legitimate operational need may access player records, and all access events are logged and audited regularly.
You have the right to access, correct, and request deletion of your personal data at any time. Requests are handled promptly by our support team. We will never make it difficult for you to exercise your data rights — it is your information and you remain in control.
Promotional communications from e8e8 are strictly opt-in. You may withdraw your consent to receive marketing emails, SMS messages, or push notifications at any time by updating your account preferences or contacting our support team directly.
This Privacy Policy ("Policy") describes how e8e8 ("e8e8", "we", "us", "our") collects, processes, stores, and protects personal information relating to individuals ("you", "Player", "User") who access or use the online betting and casino platform available at https://e8e8.io ("Platform"). This Policy forms part of the contractual relationship between you and e8e8 and should be read alongside our Terms & Conditions and Responsible Gaming Policy.
By registering an account, making a deposit, or otherwise using the Platform in any capacity, you acknowledge that you have read, understood, and consent to the data practices described in this Policy. If you do not agree with any aspect of this Policy, you must stop using the Platform and request account closure.
e8e8 is committed to handling your personal data responsibly, transparently, and in accordance with internationally recognised data protection principles. We review and update this Policy regularly to reflect changes in our practices, technology, and applicable standards. The date at the top of this page reflects the most recent revision.
Age Requirement: e8e8 is strictly for adults aged 21 years or older. We do not knowingly collect or process personal data from individuals under the age of 21. If we discover that a minor has provided personal data, we will delete it immediately and close the associated account.
When you register an account or interact with our platform, we collect the following categories of personal information that you actively provide:
When you access the Platform, certain technical data is collected automatically by our systems:
We may receive personal data about you from trusted third-party sources in the following circumstances:
Data Accuracy: It is your responsibility to ensure that all personal information you provide to e8e8 is accurate and up to date. Providing false or misleading information may result in account suspension and is a breach of our Terms & Conditions.
e8e8 uses the personal data we collect strictly for the purposes described below. We do not use your data for purposes beyond those listed without first obtaining your explicit consent or updating this Policy.
| Purpose | Data Used |
|---|---|
| Account registration and authentication | Name, email, mobile number, username, password, date of birth |
| Identity verification (KYC) | Name, date of birth, address, identity documents, payment method details |
| Processing deposits and withdrawals | Payment method details, transaction records, verified identity data |
| Delivering betting and casino services | Account data, session data, gaming activity records |
| Customer support and dispute resolution | Account data, transaction records, support communications |
| Fraud prevention and security monitoring | IP address, device data, transaction patterns, behavioral data |
| Anti-money laundering (AML) compliance | Identity documents, transaction records, source of funds data |
| Responsible gaming tools and monitoring | Gaming activity, deposit history, session data, self-exclusion status |
| Sending transactional notifications | Email address, mobile number |
| Sending promotional communications (with consent) | Email address, mobile number, betting preferences |
| Platform improvement and analytics | Aggregated, anonymised usage data |
e8e8 processes your personal data on one or more of the following legal bases depending on the specific activity:
e8e8 does not sell your personal data. We share data only with the following categories of third parties, strictly on a need-to-know basis and only to the extent necessary for the specified purpose:
All third parties who process personal data on our behalf are required to enter into data processing agreements with e8e8 that obligate them to process data only as instructed, maintain appropriate security measures, and not use your data for their own independent purposes.
In the event that e8e8 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to how your data is handled as a result.
Our commitment: e8e8 will never sell, rent, or otherwise commercially exploit your personal data to third-party advertisers, data brokers, or marketing aggregators. Full stop.
Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites function efficiently and to provide analytical information to website operators. e8e8 uses cookies and similar technologies (such as local storage and session tokens) to operate the Platform.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from logging in or accessing certain features. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.
No third-party advertising cookies: e8e8 does not use third-party advertising or retargeting cookies. We do not allow ad networks to place cookies on your device through the e8e8 Platform.
e8e8 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any legal obligations that require us to retain it for a longer period. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | AML compliance, dispute resolution |
| KYC identity documents | Duration of account + 5 years post-closure | Regulatory and legal obligations |
| Transaction records | Duration of account + 7 years post-closure | Financial record-keeping requirements |
| Betting and gaming activity logs | Duration of account + 3 years post-closure | Responsible gaming monitoring, dispute resolution |
| Customer support communications | 3 years from the date of the communication | Quality assurance and dispute resolution |
| Marketing consent records | Until consent is withdrawn + 2 years | Evidence of consent for compliance purposes |
| Server and access logs | 90 days | Security monitoring and fraud detection |
When data is no longer required and there is no legal obligation to retain it, we securely delete or anonymise it so that it can no longer be attributed to you as an individual.
e8e8 takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational security measures designed to protect it against unauthorised access, accidental loss, destruction, or disclosure.
While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account secure by maintaining the confidentiality of your password and by notifying us immediately if you suspect unauthorised access.
Phishing reminder: e8e8 will never ask for your password by email, SMS, or live chat. If you receive any communication purporting to be from e8e8 requesting your password or payment credentials, treat it as fraudulent and report it to [email protected] immediately.
As a player on the e8e8 Platform, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request".
Response commitment: e8e8 aims to acknowledge all data rights requests within 48 hours and to resolve them within 30 calendar days. Complex requests may take longer, in which case we will inform you of the expected timeline.
The e8e8 Platform is strictly for individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal data from anyone under the age of 21. Access by minors is prohibited and constitutes a breach of our Terms & Conditions.
If we become aware — through our age verification processes, KYC checks, or any other means — that a minor has registered an account or provided personal data, we will immediately suspend the account, delete all associated personal data, and void any transactions made. Any funds deposited by a minor will be returned to the originating payment method after verification.
If you believe that a minor may have accessed the Platform or provided personal data without authorisation, please notify us immediately at [email protected] so that we can investigate and take appropriate action.
e8e8 is an offshore platform and your personal data may be transferred to, stored, or processed in jurisdictions outside Bangladesh. When such transfers occur, we take steps to ensure that your data receives an equivalent level of protection to that afforded under internationally recognised data protection principles.
Data transfers to third-party service providers (including identity verification services, payment processors, and hosting providers) are governed by data processing agreements that include appropriate safeguards for cross-border data transfers. These safeguards may include standard contractual clauses, binding corporate rules , or other recognised transfer mechanisms approved under applicable data protection frameworks.
By using the e8e8 Platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Bangladesh as described in this Policy. If you have concerns about international data transfers, please contact our support team at [email protected].
Our standard: Regardless of where your data is processed, e8e8 applies the same security standards and access controls described in Section 8 of this Policy. The location of processing does not reduce the level of protection your data receives.
The e8e8 Platform integrates third-party game content from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. When you access games delivered by these providers within the Platform environment, limited session and account data is shared with them solely to enable the delivery of those games. Each of these providers maintains its own privacy and security standards, and all are required to handle data in accordance with their contractual obligations to e8e8.
The e8e8 Platform does not contain links to external third-party websites. However, if you independently navigate to any external website — for example, by manually typing an address — this Policy does not apply to those sites. e8e8 has no control over and accepts no responsibility for the privacy practices or content of any website operated by a third party.
Payment service providers including bKash, Nagad, Rocket, and Upay operate under their own terms and privacy policies in relation to data they collect directly from you through their own applications or platforms. e8e8 only receives transaction confirmation data and the payment account reference necessary to credit your e8e8 account.
e8e8 reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates to our data practices, changes in applicable law or regulatory guidance, the introduction of new services or features, or improvements to our security infrastructure.
When material changes are made to this Policy, we will notify registered players by email to the address associated with their account and by posting a prominent notice on the Platform for a minimum of 30 days following the change. The revised Policy will display the updated date at the top of the page.
Your continued use of the Platform following notification of changes constitutes your acceptance of the updated Policy. If you do not agree with the revised terms, you must stop using the Platform and contact our support team to request account closure and the return of any available balance.
Stay informed: We recommend reviewing this Privacy Policy periodically, even when you have not received a direct notification, to stay up to date with how e8e8 handles your personal information. The date at the top of this page always reflects the most recent revision.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way e8e8 handles your personal data, please contact our dedicated support team. We are committed to responding to all privacy-related enquiries promptly and transparently.
For responsible gaming concerns, self-exclusion requests, or account closure requests related to data privacy, please mark your subject line clearly so our team can prioritise your message and direct it to the appropriate specialist.
You're All Caught Up
Now that you know how we protect your data, dive into everything e8e8 has to offer — from live cricket betting and slots to the full casino experience. All transactions in BDT via bKash and Nagad.